REFUND & RETURN POLICY

Effective Date: April 15, 2026 Last Updated: April 15, 2026

Policy Overview

 

This Policy applies to all purchases made through our official website. By completing a purchase, you agree to these terms. We aim to provide a transparent shopping experience while protecting the sustainability of our business.

Return & Refund Eligibility

 

You may request a return or refund within 3 calendar days of the confirmed delivery date. To be eligible, your request must meet the following criteria:

Condition: The item must be unused, in its original packaging, and in the same condition that you received it, with all tags and accessories intact.

 

Valid Reasons:

Item received is damaged or defective.

Item is materially different from the product description.

Wrong item received or missing parts.

 

Evidence Required: You must provide clear photo or video evidence documenting the issue (e.g., photos of the damage, the shipping label, and the package contents).

 

Non-Returnable Items:

Change of mind or accidental purchases.

Items damaged due to misuse or improper handling.

Personalized, customized, or made-to-order products.

Opened or used consumable goods.

Submission Deadlines

 

Issue TypeSubmission	Submission Deadline	Evidence Required
Item Not Received	Item Not Received	Screenshot of tracking info
Damaged / Defective	3 days after confirmed delivery	Photo/video of damage
Wrong Item / Missing Parts	3 days after confirmed delivery	Photo of item + shipping label

 

Note: All deadlines are strictly enforced. Requests submitted after these windows will be automatically declined.

How to Start a Return

 

Contact Us: Email our support team via our official contact page or email address (not via social media DMs).

 

Review: We will review your request and respond within 48 business hours.

Authorization: Do not send items back without prior written authorization. Unauthorized returns will not be processed.

Shipping: * Costs: Buyers are responsible for return shipping costs unless the return is due to our error (defective or wrong item).

Tracking: You must use a trackable shipping service. We cannot process refunds for items lost in transit.

Timeline: The return tracking number must be provided to us within 3 days of return approval.

Refunds

 

Method: Approved refunds are issued exclusively to your original payment method. We do not offer cash substitutions or store credit unless specified.

Processing Time: Once we receive and inspect your return, refunds typically take 3–5 business days to process. Please note that your bank or credit card company may take additional time to post the transaction.

Partial Refunds: We reserve the right to offer partial refunds for minor cosmetic imperfections or missing non-essential accessories at our discretion.

Policy Abuse

 

We monitor for fraudulent activity and return abuse. We reserve the right to reject claims and blacklist accounts suspected of misrepresentation or system manipulation.